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Deploying Cisco Unified Contact Center Enterprise

Kurskode: DUCCE
Varighet: 5
Pris: NOK28 000,00 

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Oversikt 

This course is designed for system engineers involved in the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. Delegates will gain an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options.The Unified CCE software will be installed and the Unified CCE troubleshooting tools explored.


Forkunnskaper

Attendees must meet the following prerequisites:

  • Attended Cisco Unified Contact Center Enterprise Administration (AUCCE) courses
  • Have a strong knowledge of Microsoft Windows Server 2003 and Active Directory


Neste kursdato

august
13 aug - 17 aug, 2012Oslo, Global KnowledgeLegg i handlekurv





    Mer informasjon

    Cisco Unified Communications system channel partners,resellers,system engineers and customers who will be configuring and maintaining the Cisco Unified Contact Center Enterprise products, as well as those partners looking to achieve the Cisco UCCE ATP.

    After you complete this course you will be able to:

    • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environmen
    • Install and configure a Cisco Unified CCE system
    • Create routing options using an external SQL database and an Application Gateway
    • Install and configure Cisco Outbound Options
    • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

    Cisco Unified Contact Center Enterprise Overview

    • Presenting Cisco Unified Contact Center Enterprise
    • Cisco Unified Contact Center Enterprise Deployment Models

    Cisco Unified Contact Center Enterprise Component Architecture

    • Understanding Cisco Unified Contact Center Enterprise Processes
    • Understanding Cisco Unified Contact Center Enterprise Fault Tolerance

    Installing Cisco Unified Contact Center Enterprise

    • Introduction
    • Integrating Cisco Unified Communications Manager
    • Integrating Cisco Unified IP IVR
    • Installing the Cisco Unified CCE Main Installer
    • Installing the Central Controller
    • Installing the Peripheral Gateway
    • Agent Desktop Options
    • Installing CTI Services
    • Completing the Configuration

    Database and Application Driven Routing Options

    • External Database Routing
    • Application Gateway

    Installing Cisco Outbound Option

    • Cisco Outbound Option Overview
    • Cisco Outbound Option Installation

    Reporting and Maintenance Tools

    • Cisco Unified Intelligence Center Overview
    • Cisco Support Tools
    • Cisco Unified Analysis Manager

    Recommended preparation for exam (s)

    • 642-241 - Unified Contact Center Enterprise Design ( Reqd for SE role )
    • 642-242 - Unified Contact Center Enterprise Implementation ( Reqd for DE/TS role)
    • 642-243 - Unified Contact Center Enterprise Support (Reqd for DE/TS role)

    These exams are required for partners looking to achieve the Cisco UCCE ATP accreditation.

    The following courses are recommended for futher study:

  • DUIC - Deploying Cisco Unified Intelligence Center

    •  

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