The Secret to Customer Loyalty –Leadership and Business
Skills for IT Professionals
Date: 19.06.2012
Time: 15:30
Duration: 60 minutes
Language: English
Presenter: Michelle
Moore
Brief Overview:
Both internal and external customers have high expectations.
Meeting those expectations if no longer enough to be competitive or
successful – the secret is providing memorable service that exceeds
the customer’s expectations. The challenge is that every customer
is unique. They all value something different and uncovering
their motivators requires exceptional communication skills.
In this one hour webinar Michelle Moore will discuss the importance
of delivering memorable service and the key skills required to
exceed customer expectations.
The webinar will include the following
elements:
• Understanding Customer
Expectations
• Creating Memorable Service
• Communication Skills for Success
• Continually Improving
Presenter:
Michelle Moore is a learning and development professional with
in-depth knowledge and experience in Sales, Leadership and
Communication Skills. Michelle facilitates Global Knowledge
Leadership and Business workshops on a world-wide basis and is
responsible for development and promotion of the Global Knowledge
EMEA Leadership and Business Skills portfolio.
Technical
Requirements:
Internet connection and
computer speakers or headset for audio.
Registrate
for the webinar